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If you would like to speak to a support representative, please contact us at the Big Hammer/Edgenet Service Center by phone at 877-EDGENET, Monday - Friday from 8:00 AM - 7:00 PM ET or send us an email.

Welcome!

This site provides user assistance in forms of articles, FAQs, and other resources such as reference guides and tutorials. Below is an overview of the various sections of the site:

Documentation

This section includes articles to help you with specific proceedures such as Adding Products in the Supplier Portal and Managing Data in a Job Step.

The FAQ section provides answers to the most frequently asked questions such as:

How do I know if I have received a GDSN subscription from a recipient?

What is Home Channel News (HCN)?

What is a private item?

We have also included a glossary to help with definitions for frequently used terms and acronyms.

Resources

Go to this section to find useful reference guides and tutorials. You can download and print these documents to have them handy as you work in the system.

Search

The site supports full keyword search. Enter your search criteria, for example "subscriptions," into the search box at the top and click the magnifying glass to start the search.

We hope this site helps you get the answers you need quickly and easily. We look forward to your feedback.

Thanks,

The Big Hammer Data Team

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